A few months ago I decided to upgrade my system. My computer was pretty old (5-6 years) and it was really making it difficult to work. So I decided to pay 1500-2000 euro to get a new pc. I placed my order in a well known online shop in Greece (eshop.gr). It took them about a month to send me, my order because of a mistake in hdd codes by the companies.....I said shit happens, but I was pretty excited about my new computer so I didn't complain. After a few days working with the new pc, one of the external hdd cases that I had just bought started to act up....I've returned to the local point to eshop to return it for service. It took them 10 days(!) to send it to Athens! All in all it took them 3 weeks(!) to send me a new one back. I could walk to Athens, buy a new case and walk back at that time! But I decided not to complain....
Quite soon I started getting some blue screens in my brand new computer (with freshly installed vista). I thought that there was some conflict, but before I had time to investigate, there was this major crash and I couldn't even log in to windows for a couple of hours. When I finally managed to log in, the network card on the motherboard was not working.....I tried different cables and modems/routers and no result. It was clear that the network card died and the blue screens also stopped.
So I got the motherboard (one month old) and the drivers (what else does a technician need?) and went back to the local point of the online shop. I tell them the problem and hand in the mobo. That's it? says the 20year old guy there? I hand him the cd as well. Do you give it to me like that?? he says and I look at him without knowing what he is talking about. The box? and all the rest? he replies. So I reply (I started to get annoyed at that point). Do you expect me to keep the motherboard box after a month that I have it in my computer working???? Why not? he says? Now he might be keeping the boxes of the pizzas he buys for all I care, but I want some space in my house for people to walk in. At that point I was just angry and started to raise my voice. It's not enough that after a month, I bring back a new mobo of 200 euro, with a major problem, you are giving me crap about a box????? He was still looking at me with many question marks over his head!!! Luckily his bossed stepped in and took the mobo. I filled in the papers about the network card and returned home.
After two weeks, Saturday afternoon (shops just closed) I get this call from the technicians in Athens. She says that they are sorry but they can't cover my guarantee because two pins in the cpu are bended. So I reply what cpu??? I've sent it back because of the network card. Yes she replies but the pins are bended and the company doesn't cover the guarantee and in this case we can't do it either. If the pins were bended the computer wouldn't work, I pressed in. Well it probably did, she says, and they should have checked that in the shop when you've returned the mobo, and here it says that you've built the computer yourself. Now...it's not the first system that I've built and I probably know more about computers that she does, and I was already annoyed by the whole thing! So I started shouting! Does it say anywhere that when I handed in the mobo, the pins where bended???? No she replies! Then how the hell do you know that the pins were not bended after I gave up the mobo? In the shop or during the transfer? There is no way to know she replies...You should tell that to the shop! Yeah right, like the local shop is a different thing from you...Are you kidding me I say? What he is going to say? Sorry I broke it? Are you fucking serious??? Sorry but we can't help she replies...That's where I hang up on her while she was still talking.....
So I go to the eshop's website and fill in the complaint form they have with all complaints I have....from day one. At the bottom they had this option: Do you want us to contact you? I pressed "yes". That was about two weeks ago, maybe more....Of course they never contacted me...I had to go to a different computer shop and buy an new mobo for 275 euro.....
In a few words, FUCK YOU ESHOP.GR.....